Frequently Asked Questions

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28 articles in this collection
Written by Alex Black

Can I use my own destination port agent?

Can I use my own destination port agent?
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Updated over a week ago

What kind of documents do you need to ship my car overseas?

What kind of documents do you need to ship my car overseas?
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Updated over a week ago

How will I receive my documents for the car?

How will I receive my documents for the car?
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Written by Alex Black
Updated over a week ago

I am a citizen of the USA but I want to send my car to a different country, can I do that?

I am a citizen of the USA but I want to send my car to a different country, can I do that?
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Written by Alex Black
Updated over a week ago

How can you send my car overseas?

How can you send my car overseas?
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Updated over a week ago

How can I pay for the shipping now?

How can I pay for the shipping now?
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Written by Alex Black
Updated over a week ago

When the driver delivers my vehicle but I’m not at home, can someone else accept it instead of me?

When the driver delivers my vehicle but I’m not at home, can someone else accept it instead of me?
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Written by Alex Black
Updated over a week ago

Should I pay for the shipping to the driver directly or to BIDUX?

Should I pay for the shipping to the driver directly or to BIDUX?
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Updated over a week ago

Can you deliver a vehicle that does not run or drive?

Can you deliver a vehicle that does not run or drive?
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Updated over a week ago

How long does it usually take for you to deliver my car within the U.S.?

How long does it usually take for you to deliver my car within the U.S.?
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Updated over a week ago

What is included in the shipping quote?

What is included in the shipping quote?
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Updated over a week ago

How long does it take for the vehicle to arrive in my country?

How long does it take for the vehicle to arrive in my country?
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Written by Alex Black
Updated over a week ago

Why are the prices in the online calculator different from your quotes?

Why are the prices in the online calculator different from your quotes?
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Updated over a week ago

How do you calculate quotes?

How do you calculate quotes?
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Written by Alex Black
Updated over a week ago

The vehicle was damaged during transportation. Who is responsible and what can be done?

The vehicle was damaged during transportation. Who is responsible and what can be done?
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Written by Alex Black
Updated over a week ago

Can you take pictures of my car when it is delivered to warehouse?

Can you take pictures of my car when it is delivered to warehouse?
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Written by Alex Black
Updated over a week ago

Why should I pay processing fees?

Why should I pay processing fees?
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Updated over a week ago

On arrival to warehouse the condition of my vehicle is different from that at the auction. What can be done?

On arrival to warehouse the condition of my vehicle is different from that at the auction . What can be done?
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Written by Alex Black
Updated over a week ago

What is a custom clearance broker?

What is a custom clearance broker?
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Updated over a week ago

What level of gas should be left in my tank?

What level of gas should be left in my tank?
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Updated over a week ago

Do I pay import duties and taxes?

Do I pay import duties and taxes?
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Updated over a week ago

Are you able to guarantee delivery dates?

Are you able to guarantee delivery dates?
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Updated over a week ago

Am I able to load my car with personal possessions?

Am I able to load my car with personal possessions?
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Updated over a week ago

Do you provide Marine insurance?

Do you provide Marine insurance?
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Updated over a week ago

Can anybody other than the buyer pick up the vehicle at the destination port?

Can anybody other than the buyer pick up the vehicle at the destination port?
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Written by Alex Black
Updated over a week ago

Will anybody assist me in receiving my vehicle?

Will anybody assist me in receiving my vehicle?
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Updated over a week ago

What are port and clearance charges?

What are port and clearance charges?
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Written by Alex Black
Updated over a week ago

Who has to pay taxes and fees pertaining to a container which has been seized by the U.S. Customs Service?

Who has to pay taxes and fees pertaining to a container which has been seized by the U.S. Customs Service?
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Written by Alex Black
Updated over a week ago